RETURNS AND WARRANTY POLICY

Crafted with care, we believe in selecting and using only the best quality materials.  Veron Umbrella backs its quality commitment by providing a 30-day Satisfaction Guarantee and a 2-year global warranty.

 

 

Refunds
We want to make sure are are absolutely satisfied with your purchase. If for any reasons you are not satisfied with your order, you may return or exchange any UNUSED products within 30 days of purchase for a refund. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.

 

 

If you wish to return a product, then it must...

  • Be returned within 30 days of receipt of your purchase.

  • Be unused and not damaged.

  • Be sent back in its original packaging.

  • Have all products that belong in the same order to be returned in one shipment.

 

If all of these conditions are satisfied, we will refund the value of the returned product(s), sales tax included, less any original shipping costs.  We will not issue any refunds for returns that do not satisfy all of the conditions indicated above. However, you will have the option to request that your returned merchandise be shipped back to you, at your own cost, in the condition in which it was received.

 

 

Exchanges

All umbrellas come with a 2-year warranty. If the umbrella is proven to be faulty within that time due to defects in workmanship or materials, we will exchange it.

Please note accidental damage and misuse of an umbrella is not covered by our warranty. Damage caused through usage, including wear and tear and wind damage, is not covered by our warranty. All umbrellas dispatched have gone through thorough testing and quality control.

Please note, shipping fee will be charged on exchanges.

 

 

Where to Ship Your Return

300 - 328 Water Street,

Vancouver, BC

V6B 1B6

 

Please email us at support@veronumbrella.com for any questions or assistance with your return.

 

 

Copyright © 2017  Veron Umbrella Co. Ltd.

Terms and conditions

  • Grey Facebook Icon
  • Grey Twitter Icon
  • Grey Instagram Icon

Follow us @

Submit your email below to get the latest on sales, new products and more

0